Who we are
Suggested text: Our website address is: http://ovensingh.com.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.
By using our website or placing an order with Oven Sink, you agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following information when you interact with our website or services:
A. Personal Information
Depending on the service you use, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Delivery address
- Billing address, where applicable
- Order details
- Information provided through contact or enquiry forms
- Any other information you voluntarily provide to us
B. Payment Information
When you make a payment for an order, payment information may be processed through third-party payment gateways.
We generally do not store your complete debit card, credit card, UPI, or banking credentials on our servers. Payment information is handled by the relevant payment service provider according to its own privacy and security policies.
C. Technical Information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website usage information
- Date and time of your visit
- Referring website or source
This information may be used to improve website performance, security, and user experience.
- How We Use Your Information
We may use the information we collect to:
- Process and fulfil food orders
- Confirm and communicate about your orders
- Arrange delivery of your order
- Respond to enquiries and customer support requests
- Process payments through authorised payment providers
- Improve our food, services, and website
- Manage customer relationships
- Send important service-related communications
- Prevent fraud, misuse, or unauthorised activities
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send promotional communications where you have provided appropriate consent
- Food Orders and Delivery Information
If you place an order through our website, we may use your name, phone number, delivery address, and order details to prepare, process, confirm, and deliver your order.
Where necessary, relevant information may be shared with delivery partners or service providers solely for the purpose of fulfilling your order.
- Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember certain preferences
- Understand how visitors use our website
- Improve website functionality
- Analyse website traffic
- Improve our services and marketing
You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.
- Third-Party Services
We may use third-party services such as:
- Payment gateways
- Delivery partners
- Website hosting providers
- Analytics services
- Marketing and communication platforms
- Social media platforms
These third parties may process information according to their own privacy policies. We encourage you to review their respective privacy policies when using their services.
- How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
- Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information when reasonably necessary with:
- Payment service providers
- Delivery partners
- Website and technology service providers
- Professional service providers
- Government authorities or law-enforcement agencies where legally required
- Other parties where necessary to protect our legal rights, customers, or business
Information shared with service providers will be limited to what is reasonably necessary for the relevant service.
- Marketing Communications
If you have provided appropriate consent, we may contact you about:
- New food items
- Special offers
- Discounts
- Promotions
- Events
- Other Oven Sink updates
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where provided.
Please note that you may still receive essential communications relating to orders, payments, deliveries, or account/service matters.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and maintaining order records
- Customer service
- Accounting and financial records
- Legal and regulatory compliance
- Resolving disputes
- Preventing fraud and misuse
The retention period may vary depending on the type of information and applicable legal requirements.
- Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
- Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise concerns regarding the handling of your personal information
To exercise any applicable rights, please contact us using the details provided below.
- External Links
Our website may contain links to third-party websites, social media pages, payment services, or other platforms.
Oven Sink is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Oven Sink
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Business Address: [Insert Business Address]
Website: [Insert Website URL]
We will make reasonable efforts to respond to your enquiry within an appropriate period.
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By using the Oven Sink website or placing an order through our services, you acknowledge that you have read and understood this Privacy Policy.